This is a unique service we offer, normally our customers will ship their product to us for repair. POSRepairDepot.com has concluded that often our customers can not be without their devices for the time it takes us to repair their devices.  We have come up with the concept of an advance repair, where you (the customer) can select their product below. We send you a replacement product in advance.  Once you receive the product and put it in place, you will then take the damaged product and put it back in the box we shipped you the replacement in, and use the return label to send us back you product.